Returns Policy

RETURNS & REFUNDS

30 days. Train in it. If it fails, we cover it.

We build fightwear to survive the mat. If it doesn't, that's on us — not you. This policy sets out exactly what you're covered for, what you're not, and who pays for what.

THE MAT PASS GUARANTEE

Every Underdog Combat garment is covered for 30 days from delivery against performance failure under normal combat sports training — BJJ, MMA, Muay Thai, boxing, wrestling and grappling.

A performance failure means:

  • Pilling, bobbling or surface breakdown of the fabric
  • Seam separation, blown stitching or split panels
  • Zip, velcro, drawcord, hook-and-eye or waistband hardware failure
  • Print, logo or sublimation cracking, peeling or lifting
  • Fabric tearing, thinning or holing that is not the result of an obvious external cause
  • Grip panels or silicone detaching
  • Any manufacturing defect present on arrival

If any of the above happens inside 30 days, you get a full refund — or a free replacement. Your choice.

Train in it. This guarantee is void if you don't — it exists to cover gear that's been used properly. Wearing it, rolling in it, sweating in it and washing it per the care instructions will never void your cover.

Proof of training failure is required

The Mat Pass covers gear that failed in training. To claim it, you need to show us that's what happened.

Every claim must include:

  1. Your order number
  2. A clear photo of the full garment, laid flat, front and back
  3. Close-up photos or video of the failure, in good light
  4. A photo of the internal care label
  5. A short description of where, when and how it failed — the session, the movement, the training context

We may also ask you to send the garment back for physical inspection before we approve a claim. If we do, we cover that return cost, and we'll tell you the outcome within 3 business days of it arriving.

What proof does not look like

Combat sports damage has a signature. Fabric that fails under grappling load tears along stress lines, at seams, or where it's been abraded. Damage that doesn't match that pattern isn't a training failure, and isn't covered. That includes:

  • Clean, straight-edged cuts consistent with a blade, scissors or a box cutter
  • Single-point punctures with no surrounding fabric stress or abrasion
  • Burns, melting, chemical staining or bleach damage
  • Damage to a garment showing no other signs of wear — no pilling, no fading, no sweat marks
  • Damage that appears in a location inconsistent with how the garment is worn

Assessment is at our discretion. We manufacture this gear, we know how it fails, and we make the final call on whether a claim is a genuine training failure. We may decline a claim, request further evidence, or approve a partial resolution.

If a claim is found to be false or manufactured, it will be refused outright. We reserve the right to cancel any pending refunds, block the account and refuse future orders. Deliberately fabricated damage claims are fraud and may be reported.

We're not trying to make this hard for the people it's built for. If your gear genuinely failed you in a session, a photo and two sentences will get it sorted. The bar exists because a guarantee this strong only survives if it isn't abused.

What the Mat Pass Guarantee does not cover

  • Damage from washing outside the care instructions (hot wash, tumble drying, bleach, fabric softener, ironing print)
  • Damage from non-training use — climbing, motorsport, work wear, snagging on equipment outside a gym setting
  • Deliberate damage, alteration, tailoring or third-party repair
  • Items bought from an unauthorised reseller or third party

FAULTY, DAMAGED OR INCORRECT ITEMS

You pay nothing. We refund everything, shipping included.

This covers items that arrive damaged, arrive faulty, or arrive as the wrong item or wrong size to what you ordered.

What to do:

  1. Email undgcombat@gmail.com within 30 days of delivery with your order number, a description of the fault and clear photos or video of the issue.
  2. We assess and respond within 2 business days.
  3. If approved, we send you a prepaid return label — or in some cases we'll waive the return entirely and just ship the replacement.
  4. Refund or replacement is processed within 5 business days of the item landing back with us (or of approval, if no return is required).

Damage in transit must be reported within 7 days of delivery. Keep the packaging until the claim is closed.

Refunds go back to your original payment method. Bank processing time is on them, not us — usually 3–10 business days.

CHANGE OF MIND & WRONG SIZING

You have 30 days from delivery. You pay the return shipping. We refund the item, not the freight.

To be crystal clear on the numbers:

  • We refund: the price you paid for the item(s).
  • We do not refund: the original shipping you paid at checkout, and we do not cover the cost of sending the item back to us.
  • If your order qualified for free shipping and the return drops it below the free-shipping threshold, the actual shipping cost we incurred on that order is deducted from your refund.

Condition requirements

Change-of-mind and sizing returns must be:

  • Unworn — try it on, don't train in it
  • Unwashed and free of odour, sweat, deodorant, fake tan, makeup and pet hair
  • With all original tags attached and hygiene liners intact
  • Returned in the original packaging where possible

Items that arrive worn, washed, damaged, or missing tags will be rejected, returned to you at your cost, or refunded at a reduced amount at our discretion — up to 100% of the item's value if it can no longer be resold.

Exchanges: we don't process direct swaps. Return for a refund and place a new order — it's faster and guarantees you get the size before it sells out.

ALL ITEMS IN THE PACKAGE MUST COME BACK

If you return a set, bundle, multi-buy or an order with a free or discounted item, you must return every item in it.

Sending back part of a set does not entitle you to a full refund of what you paid.

How partial returns are calculated:

  • Any item you keep is charged at its full standalone RRP, not its discounted price within the set.
  • Your refund = what you paid minus the full RRP of every item you keep minus any shipping deductions above.
  • If the RRP of the kept items equals or exceeds what you paid for the bundle, your refund will be $0.
  • Free gift-with-purchase items must be returned in sellable condition. If not returned, the full RRP of the gift is deducted from your refund.

If items are missing from a return and you haven't told us: we photograph and log every inbound parcel on arrival. The value of any missing item is deducted from your refund at full RRP.

EXCLUSIONS

The following are final sale and not returnable for change of mind or sizing (your rights for faulty items still apply):

  • Gift cards
  • Items marked Final Sale or Clearance at the time of purchase
  • Underwear, compression base layers worn against the skin, and mouthguards, once the hygiene seal or packaging is opened
  • Custom, personalised or made-to-order items
  • Free gifts and promotional items returned on their own

HOW TO START A RETURN

  1. Email undgcombat@gmail.com with your order number and reason for return.
  2. We issue you a return address.
  3. Ship it with tracking. Untracked returns that don't arrive can't be refunded — the parcel is your responsibility until we receive it.
  4. We inspect within 3 business days of arrival and refund within 5 business days of approval.

Returns received more than 45 days after delivery will not be accepted and will be returned to you at your cost, or held for 30 days and then disposed of.

ABUSE OF THIS POLICY

We're a small brand and we'd rather spend money on product than policing returns. But we reserve the right to refuse service, cancel orders, decline returns or block accounts where we identify a pattern of excessive returns, wardrobing (wearing and returning), false damage claims, or returns of items that aren't ours.

Fraudulent claims will be refused outright and may be reported.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Nothing in this policy limits, excludes or modifies your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 30-day windows above are our own commercial guarantee. They sit on top of your ACL rights, not in place of them.

Questions: undgcombat@gmail.com

Nothing to lose. Everything to gain.

Last updated: 1 January 2026